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FAQ - Friday, 10 March 2017

HOW DO YOU SECURE ONLINE PAYMENTS?

We are partnered with the best companies in order to offer a secured payment solution.
We’re using the industry standard SSL encryption protocol that protects your personal information when you’re in the “My account” section of our website.
If you suspect a fraud on your credit card, you must contact immediately your financial institution or the company that issued the credit card.

CAN I HAVE MY PURCHASES GIFT WRAPPED AND WHAT ARE THE RELATED COSTS?

It will be our pleasure to gift wrap your your selected items. An additional 7,00 EUR fee will be added to your invoice. These fees are non-refundable should you wish to return the items.This service is available at the step #4 of the checkout process, when you have to choose a shipping method.

WILL I BE CHARGED SALES TAX ON MY ORDER?

Tax charges are based on applicable sales tax (VAT) rates. Where required, sales tax will also be applied to the shipping, return, handling and gift wrapping charges. If you return an item for a refund, you will also receive a refund for the VAT you paid for that item. All taxes are calculated and included in total amount on your invoice.

HOW CAN I MANAGE MY ACCOUNT?

How can I manage my account?
You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on “My Account”.

WHEN WILL MY CREDIT CARD BE REFUNDED?

When will my credit card be refunded?
Once your package has been received, your refund will be processed in the original form of payment (i.e. same credit card) within seven business days. You will be notified, via email, when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from us.

CAN MY BILLING AND SHIPPING ADDRESSES BE DIFFERENT?

Yes, your billing address can be different from your shipping address.
During the checkout process, you will first be asked to enter your billing address. However, your billing address must match the address associated with the credit card that you are using to complete your purchase. You will then be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.

WHAT ARE THE SHIPPING FEES?

All shipping fees are based on total weight of your order and shipping address and are calculated during checkout process.

WHEN WILL MY ORDER BE DELIVERED?

Delivery time depends on your location ad differs from 2-3 business days (Europe) up to 2-3 weeks (Africa and Asia) .
For orders that contain multiple items, you may receive some items separately. The shipping and handling charge only applies to the first package shipped.

HOW CAN I TRACK MY PACKAGE?

You’ll find a tracking link in the confirmation email you’ve received right after your order. This link leads you to a dedicated website. It may take up to a day for shipping forwarder to grant access to tracking information on their website.

HOW CAN I RECEIVE INFORMATION ON PROMOTIONS, SPECIAL OFFERS AND DISCOUNT COUPONS?

Subscribe to our Newsletter to receive information on the latest trends, new arrivals, special offers and sale announcements. You will find the link on our homepage or under “My Account”.


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